AI agents in customer service
Process customer inquiries in a structured manner, answer them in a well-founded manner
Customer inquiries via email often pile up faster than they can be answered, and support teams spend a lot of time reviewing, researching, and formulating.
AI agents can assist here, but only if their answers are reliable. The key to this is Retrieval-Augmented Generation (RAG): Instead of responding freely, agents targetf stored company knowledge. The workshop shows how this works in detail using the example of the no-code or low-code platform n8n, with the construction of a complete email support workflow demonstrated step by step and live.
Content of the workshop:
- Automatically analyze, classify, and route customer emails
- Integrate corporate knowledge using RAG
- Prepare knowledge documents and make them usable in a vector store
- Retrieve real-time customer or order data via APIs and agent tools
- Generate source-based, structured response drafts
- Integrate checkpoints, human approvals, and targeted handoffs to support teams
Objective: Participants will be shown how AI agents with RAG and Agent Tools. This should serve as a basis for your own use in customer service.
Target group: Employees and managers who are responsible for customer inquiries or comparable processes in small and medium-sized companies.
Technical knowledge: basic knowledge of APIs, workflows, and AI agents is helpful.
The digital workshop series will be jointly organized by Mittelstand-Digital Zentrum Spreeland and the EDIH pro_digital.
Register via the MDZ Spreeland homepage!
The digital workshop series at a glance:
- September 2, 2026 | 1 p.m. - 2 p.m. - AI Agents for SMEs
- September 8, 2026 | 1 p.m. - 2:30 p.m. - AI Agents in Marketing
- September 15, 2026 | 1 p.m. - 3:30 p.m. - AI Agents in Customer Service
- September 24, 2026 | 1 p.m. - 2 p.m. - Running AI Agents Locally
- September 28, 2026 | 1 p.m. - 2:30 p.m. - Deploying AI Agents Securely
- October 7, 2026 | 1 p.m. - 2:30 p.m. - AI Video Content
- November 3, 2026 | 1 p.m. - 2:30 p.m. - AI in Recruiting
- November 10, 2026 | 1 p.m. - 2:30 p.m. - AI in Project Management
Event details
September 15, 2026 | 1 p.m. - 3:30 p.m.
Online
Free of charge, please register in advance
Experience level
Advanced
Registration
On the event page at MDZ Spreeland.
Registration deadline is September 14, 2026, 1:00 p.m.
