Business Process Management in Administration - Module 1/4

Contents:

• Process concept and classification of business process management in administration
• Process purpose and desired result as the starting point of the recording
• SIPOC model: Supplier, Input, Process, Output and Customer
• Practical group work in Webex and Miro on prepared administrative processes

Objectives:
Define the scope of administrative processes in a goal-oriented manner, map them systematically using SIPOC, and document their key steps in a logical sequence.

Target group:
Employees of the local and state administration in Brandenburg and Berlin

Technical knowledge:
No prior technical knowledge required. PC/laptop, stable internet connection, audio, a current browser and the use of Webex and Miro are required.

Training series "Business Process Management in Administration"

• October 15, 2026     | 1 p.m. - 2:30 p.m. – Identify and sequence processes
• October 29, 2026     | 1 p.m. - 2:30 p.m. – Modelling processes - Practical application of BPMN
• November 12, 2026 | 1 p.m. - 2:30 p.m. – Analyze processes - Identify weak points
• November 26, 2026 | 1 p.m. - 2:30 p.m. – Optimise processes – from process goal to better target process